Privacy Policy
Last updated: 19 March 2025
1. Who We Are
Bury Pest Control ("we", "us", "our") is a pest control company based in Bury, Greater Manchester. Our website address is burypestcontrol.uk. We are the data controller for personal information collected through this website.
Contact: [email protected] | 0161 410 2407
2. What Data We Collect
When you use our contact form or call us, we may collect:
- Your name
- Email address
- Phone number
- Property address (if provided)
- Details of your pest problem
- IP address and browser information (via analytics)
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiry and provide a quote
- Schedule and carry out pest control treatments
- Send follow-up communications related to your treatment
- Improve our website and services (anonymised analytics only)
We will never sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data on the basis of:
- Contract performance — to fulfil our service agreement with you
- Legitimate interests — to respond to enquiries and improve our services
- Consent — where you have explicitly agreed to receive communications
5. Data Retention
We retain customer records for up to 6 years in line with HMRC requirements. Enquiry data from non-customers is deleted after 12 months if no service was provided.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the ICO at ico.org.uk.
7. Cookies
We use minimal, privacy-respecting analytics (no tracking cookies). Our analytics tool does not use cookies and does not collect personally identifiable information. No cookie consent banner is required.
8. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on this page with the date of last update shown at the top.